We have a 7-day return policy, which means you have 7 calendar days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@kinbottle.com. Please note that returns will need to be sent to the following address: 244 Madison Avenue, #1473, New York, NY 10016

In order for the Goods to be eligible for a return, please make sure that:

• The Goods were received in the last 7 days
• The Goods are in the original packaging
• The Goods are in unused and undamaged condition

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You are responsible for the cost and risk of returning the Goods to Us. We cannot be held responsible for Goods damaged or lost in return shipment. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

You can always contact us for any return question at support@kinbottle.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Cancellations
Please contact support@kinbottle.com as soon as possible if you wish to initiate a cancellation. If your order has already left the fulfillment center, we will be unable to process an order cancellation. If we are unable to process the cancellation, please follow the steps to initiate a return once you receive the item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We do not offer direct exchanges.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@kinbottle.com.